2020-3-3 Question: Q: outlook mail not syncing I have to use outlook for my work email and I noticed last week the emails I'm getting on my phone are not showing up on my Mac. Outlook will say 'All folders are up to date' and I know there are emails missing. For more information, please refer to Manage profiles or identities in Outlook for Mac. On the other hand, if the suggestions above are not work, concerned you are using office 365 account, you can try to run the office 365 content search to get back these appointments on your mac. 2019-5-20 Meetings accepted from Outlook for Mac do not appear as accepted on your Exchange calendar. Content provided by Microsoft. Microsoft Outlook 2016 for Mac and Outlook for Mac 2011 does not update your Microsoft Exchange calendar when you accept a meeting request without sending a response. Aug 09, 2019 If these manual methods fail to fix Mac Outlook not syncing with Exchange server problem, then you can move from Mac Outlook to Window Outlook because one can easily sync Windows Outlook PST file to the Exchange server. So, by now you must have got the solution to fix Mac Outlook not syncing with exchange server. Hi, I'm a bit simple when it comes to tech, but whilst To-Do syncs with the Outlook Web App, it doesn't sync with normal Outlook Tasks on my laptop. To-Do syncs fine between my laptop and my phone, but obviously doesn't have any of the Outlook Tasks in there as they aren't syncing with To-Do.
Make sure that iCloud Contacts, Calendars, and Reminders are available. If there's an issue, try again after it's fixed. If there isn't an issue, try these steps.
Remember to back up your contacts, calendars, and reminders, so you don't lose anything.
Important: Upgraded reminders aren't compatible with earlier versions of iOS or macOS. Shared reminders are also not accessible to users with earlier versions of iOS and macOS, until they upgrade.
After each step, see if you still need help:
Check for updates to your iPhone, iPad, iPod touch, Mac, or PC. To use iCloud, your devices need to meet the system requirements.
See if the date and time settings on your iPhone, iPad, iPod touch, Mac, or PC are correct.
Make sure that you're signed in to iCloud with the same Apple ID on all your devices and check your settings.
On your iPhone, tap Settings > [your name] > iCloud. Check your Apple ID and make sure that you turn on what you want to update (Contacts, Calendars, or Reminders).
On your Mac, choose Apple menu > System Preferences, click Apple ID, then click iCloud. If you’re using macOS Mojave or earlier, choose Apple menu > System Preferences, then click iCloud. Check your Apple ID and make sure that you select what you want to update (Contacts, Calendars, or Reminders).
On your PC, open iCloud for Windows. Check your Apple ID and make sure that you select what you want to update (Mail, Contacts, Calendars, and Tasks).
If you sign in to third-party apps with your Apple ID, protect your account with two-factor authentication and use an app-specific password. If you don’t have devices that can be updated to iOS 9 or OS X El Capitan or later, you can set up two-step verification instead.
Open Safari and go to www.apple.com to check your connection. If you can’t open the page, get help connecting to the Internet.
Open a secure website, like your Apple ID account page, to see if you can access port 443. If the website won't open, contact your Internet service provider for help. Safari needs access to port 443 to update your information in iCloud.
Keep your data within the limits. If you go over the limit, your data won't stay up to date.
If you still need help, try the steps for your device below.
Try the steps for your device
iOS 13 and iPadOS
After each step, check your contacts, calendars, or reminders.
Refresh your contacts and calendars
To refresh your contacts, open Contacts and swipe down on the list.
To refresh your contact groups:
Open the Contacts app.
Tap Groups in the upper-left corner.
Swipe down on the list to refresh your groups.
To refresh your calendars:
Open the Calendar app.
Tap the Calendars tab.
Swipe down on the list to refresh your events.
Set iCloud Contacts, Calendars, or Reminders as your default
If your contacts, calendars, and reminders are in iCloud, then iCloud automatically updates your information. See if your information is in iCloud or a third-party account, like Google or Yahoo. Then change your default account to iCloud. Changing your default account to iCloud will not move your existing information from a third-party service to iCloud.
To see which account your contacts are in:
Open the Contacts app and tap Groups in the upper-left corner.
Deselect the All [account] option for any third-party account, like Gmail or Yahoo.
Make sure All iCloud is selected.
Tap Done to see your list of contacts. If you don't see the contact you're looking for, it's stored in another account.
If you have a copy of your contacts from a third-party service in vCard format version 3.0 or later, you can import the contacts into iCloud.
Set iCloud as the default account for your contacts in iOS 8 or later:
Tap Settings, then Contacts.
Tap Default Account.
Select iCloud.
To see which account your calendars are in, open the Calendar app, then tap the Calendars tab.
Set an iCloud calendar as the default calendar:
Tap Settings, then Calendar.
Tap Default Calendar.
Tap a calendar under iCloud to make it your default.
Set an iCloud reminders list as the default list:
Tap Settings, then Reminders.
Tap Default List.
Tap a list under iCloud to make it your default.
Check your app settings
Make sure your iCloud Contacts and Calendars are set to appear in the Contacts or Calendars app:
Open the Contacts app and tap Groups in the upper-left corner. Make sure that All iCloud is selected.
Open the Calendar app and tap the Calendars tab. Make sure that all iCloud calendars are selected.
Make sure your Reminders appear:
Tap Settings, then [your name].
Tap iCloud.
Slide to turn on Reminders.
Change how often your calendars update:
Tap Settings, then Calendar.
Tap Sync.
If All Events is selected, choose a specific timeframe instead, like Events 1 Month Back. If a specific timeframe is selected, choose All Events instead.
Return to your Home screen.
Wait a few minutes, then open the Calendar app. Tap the Calendars tab, and swipe down to refresh.
Since the iCloud Birthdays calendar updates daily, you might not see changes to birthdays in the Calendars app until the next day.
Restart the Contacts, Calendar, or Reminders app
Close the app.
Return to your Home screen.
Wait a minute, then open the app again.
Turn off iCloud Contacts, Calendar, or Reminders and turn it back on
Tap Settings, [your name], then iCloud.
Slide to turn off Contacts, Calendars, and Reminders.*
If you see your calendars or reminders on iCloud.com or any of your devices, you can choose Delete from My [device]. If not, choose Keep on My [device].
Wait a few minutes, then turn on Contacts, Calendar, or Reminders again.
* Local reminders will be deleted from your device, but your information won't be deleted from iCloud. Once you turn Reminders back on, your reminders will be re-synced to your device.
Restart your iPhone, iPad, or iPod touch
Restart your device. Here's how to restart your iPhone, iPad, or iPod touch.
iOS 12
After each step, check your contacts, calendars, or reminders.
Refresh your contacts, calendars, and reminders
To refresh your calendars and reminders:
Open the Calendar app.
Tap the Calendars tab.
Swipe down on the list to refresh your events and reminders.
To refresh your contacts, open Contacts and swipe down on the list.
To refresh your contact groups:
Open the Contacts app.
Tap Groups in the upper-left corner.
Swipe down on the list to refresh your groups.
Set iCloud Contacts, Calendars, or Reminders as your default
If your contacts, calendars, and reminders are in iCloud, then iCloud automatically updates your information. See if your information is in iCloud or a third-party account, like Google or Yahoo. Then change your default account to iCloud.
See which account your contacts are in:
Open the Contacts app and tap Groups in the upper-left corner.
Deselect the All [account] option for any third-party account, like Gmail or Yahoo.
Make sure All iCloud is selected.
Tap Done to see your list of contacts. If you don't see the contact you're looking for, it's stored in another account.
You can import the contact from a third-party service into iCloud.
Set iCloud as the default account for your contacts in iOS 8 or later:
Tap Settings > Contacts.
Tap Default Account.
Select iCloud.
See which account your calendars are in:
Open the Calendar app.
Tap an event to open it.
Tap the calendar name to see if the event is in an iCloud calendar.
Set an iCloud calendar as the default calendar:
Tap Settings > Calendar.
Tap Default Calendar.
Tap a calendar under iCloud to make it your default.
See which account your reminders are in:
Open the Reminders app.
Tap the list name in the upper-left corner to view all your lists.
See if the list is stored on your device or iCloud. Open a list and tap Edit. If you see Sharing, then your list is in iCloud.
When you create a reminder, you can choose to store it in iCloud or on your iOS device.
Check your app settings
Make sure that your iCloud Contacts and Calendars are set to appear in the Contacts or Calendars app:
Open the Contacts app and tap Groups in the upper-left corner. Make sure that All iCloud is selected.
Open the Calendar app and tap the Calendars tab. Make sure that All iCloud is selected.
Change how often your calendars and reminders update:
Tap Settings > Calendar, or tap Settings > Reminders.
Tap Sync.
If All Events or All Reminders is selected, choose a specific timeframe instead, like Events or Reminders 1 Month Back. If a specific timeframe is selected, choose All Events or All Reminders instead.
Press the Home button.
Wait a few minutes. Open the Calendar app, tap the Calendars tab, and swipe down to refresh.
Since the iCloud Birthdays calendar updates daily, you might not see changes to birthdays in the Calendars app until the next day.
Restart the Contacts, Calendar, or Reminders app
Double-click the Home button to see your open apps.
Find the app, then swipe up to close it.
Press the Home button to return to your Home screen.
Wait a minute, then open the app again.
Turn off iCloud Contacts, Calendar, or Reminders and turn it back on
Tap Settings > [your name] > iCloud.
Slide to turn off Contacts, Calendars, and Reminders.*
If you see your calendars or reminders on iCloud.com or any of your devices, you can choose Delete from My [device]. If not, choose Keep on My [device].
Wait a few minutes, then turn on Contacts, Calendar, or Reminders again.
* Local reminders will be deleted from your device, but your information won't be deleted from iCloud. Once you turn Reminders back on, your reminders will be re-synced to your device.
Restart your iPhone, iPad, or iPod touch
Restart your device. Here's how to restart your iPhone, iPad, or iPod touch.
Force sync Calendar data on Apple Watch
To force sync Calendar data on your Apple Watch:
Open the Watch app on your iPhone and tap the My Watch tab.
Tap General, then tap Reset.
Tap Reset Sync Data.
Mac
After each step, check your contacts, calendars, or reminders.
Refresh your calendars and reminders
You can refresh your calendars and reminders from the Calendars app:
Open the Calendar app.
Choose View.
Refresh Calendars.
Since the iCloud Birthdays calendar updates hourly, you might not see changes to birthdays in the Contacts or Calendars app for an hour.
Check your default Calendar, Reminders, and Contacts account
If you store and edit your events in iCloud instead of another place, like On My Mac, Exchange, or Google, then iCloud automatically updates your calendars. If you use multiple accounts on your Mac like iCloud, Gmail, and Yahoo, make sure that iCloud is your default Calendar account:
Open the Calendar app.
Choose Calendar > Preferences.
On the General tab, make sure that one of your iCloud calendars is the default.
After you set up iCloud Reminders, you might need to quit and reopen Reminders on your Mac. Then make sure that you set up your account correctly in Reminders:
Open the Reminders app.
Choose Reminders > Accounts.
Click the iCloud tab and make sure that you're signed in with your Apple ID.
If you store and edit your contacts in iCloud instead of another place, like On My Mac, Exchange, or Google, then iCloud automatically updates your contacts. If you use multiple accounts on your Mac like iCloud, Gmail, and Yahoo, make sure that iCloud is your default Contacts account:
Open the Contacts app.
Choose Contacts > Accounts.
Click the iCloud tab and make sure that you're signed in with your Apple ID.
Turn off iCloud Calendar and iCloud Reminders, then turn it back on
Quit the Calendar and Reminders apps.
Choose Apple menu > System Preferences, click Apple ID, then click iCloud. If you’re using macOS Mojave or earlier, choose Apple menu > System Preferences, then click iCloud.
Deselect Calendars and Reminders.*
Close System Preferences and wait about a minute.
Choose Apple menu > System Preferences, click Apple ID, then click iCloud. If you’re using macOS Mojave or earlier, choose Apple menu > System Preferences, then click iCloud.
Select Calendars and Reminders.
Open Calendar and Reminders.
* Local reminders will be deleted from your device, but your information won't be deleted from iCloud. Once you turn Reminders back on, your reminders will be re-synced to your device.
Restart your computer
After you restart your computer, see if you fixed the issue.
iCloud.com
If you don't see all your updates or have another issue, try these steps on iCloud.com:
Update your browser and clear the cache.
If you don't see updates from other devices, open another app on iCloud.com, like Mail. Then go back to the Contacts, Calendar, or Reminders app.
Sign out of iCloud.com, then sign back in.
Clear your browsing history. Choose History > Clear History.
Since the iCloud Birthdays calendar updates daily, you might not see changes to birthdays in the Calendars app until the next day.
If you get a spam iCloud Calendar request
If you get a calendar request that you think might be spam or junk, let us know. Sign in to iCloud.com with your Apple ID and go to the Calendar app. Open the event that you wish to mark as Junk, click Report Junk, then click OK. We'll automatically delete the event from your Calendar on all your devices signed in with the same Apple ID.
You can also go to the invitation from your iPhone, iPad, iPod touch, or Mac and choose Report Junk > Delete and Report Junk.
Microsoft Windows
After each step, check your contacts, calendars, or reminders.
Reminders are called Tasks in iCloud for Windows.
Refresh Outlook
Turn off iCloud Contacts, Calendar, and Tasks, then turn it back on
Open iCloud for Windows.
Deselect Mail, Contacts, Calendars and Tasks, then click Apply.
Wait a few seconds, select Mail, Contacts, Calendars & Tasks, then click Apply.
Open Outlook.
Make sure the iCloud Outlook Add-in is active
In Outlook 2010 and later:
Click the File menu.
Click Options in the left panel.
Click Add-Ins in the left panel of the Outlook Options window.
Look at the list of add-ins in the Active Application Add-Ins section.
Select the iCloud Outlook Add-in.
In Outlook 2007:
From the Tools menu, select Trust Center.
Select Add-ins from the left column.
In the list of add-ins in the Active Application Add-Ins section, select the iCloud Outlook Add-in.
Learn how to manage Add-ins with Microsoft Outlook.
Check your default account in Outlook
In Outlook 2010 and later, select File > Info > Account Settings > Data Files. If iCloud is the default account in the Comments column, select a different account, and click Set as Default.
In Outlook 2007, select File > Data File Management > Data Files. If iCloud is the default account in the Comments column, select a different account, and click Set as Default.
Restart your computer
After you restart your computer, see if you fixed the issue.
If you still need help
If you still need help, contact Apple Support. You can also use these steps to remove duplicate contacts or calendars.
General
If you're having trouble connecting your Google account to Outlook, see Fix problems connecting your Google account to the Microsoft Cloud.
Using Apple Script to automate a Google account is not supported.
Categories are not supported.
Tasks and Notes are not supported.
After removing a Google account from Outlook for Mac using “Remove from all devices,” adding the same account back may take up to 24 hours.
Mail
Creating, renaming, or deleting folders (Gmail labels) in Outlook is not yet supported.
Moving mail from another mailbox is not supported.
You can't send attachments larger than 10 MB, even though the Gmail limit is 25 MB.
You can't flag a message with a reminder.
Labels in Gmail appears as folders in Outlook. If you create or rename a label in Gmail, it can take up to 24 hours for the corresponding folder to appear in Outlook.
If your Gmail mailbox is large, the initial download of your complete mailbox to Outlook for Mac may take some time due to data limitations with Google. You don't have to wait for your entire mailbox to download to use your Gmail account in Outlook. All new email will be sent or received without delay. However, depending on the size of your mailbox, it may take up to a few days for older messages to become available in Outlook.
For information about where Gmail messages in All Mail, Starred, and Important are stored in Outlook, see Changes coming to your connected Gmail accounts.
The Drafts folder currently doesn't sync from Outlook to Gmail. However, it does sync from Gmail to Outlook.
Rules aren't currently supported.
The Command + Shift + Delete shortcut does not work for Google accounts.
You cannot access attachments from an encrypted email. The attachment will show as .p7.
Calendar
In order to respond to meeting invitations from Google, the meeting must show on your calendar. The Google Calendar web app provides a setting that controls whether meetings in invitations will show on your calendar. This setting must be set to “Yes” in order to respond to meetings in Outlook. In a browser, go to Google Calendar and select Settings at the top of the page. Then select Settings > General > Automatically add invitations to my calendar. Select either of the 'Yes' options for this setting.
Calendars shared with you in Google Calendar will automatically appear in the left pane of your calendar in Outlook. The Open Shared Calendar button doesn't work with Google calendars since shared calendars automatically appear.
Note: There is currently a 20-calendar limit for calendars shared with you.
If you create an event on your calendar in Outlook, its default visibility is “Public,” regardless of your Google Calendar settings. To ensure the event is not publicly visible, right-click on the event in the Outlook calendar and select “Private,” or open the event and select the lock icon in the ribbon.
Attachments in events aren't currently supported.
Deleting a meeting sends a response to the organizer even if you choose not to in Outlook.
The 'Birthdays' calendar in Google Calendar appears as 'Contacts' in the left pane of your calendar in Outlook.
The 'Weather' calendar in Google Calendar doesn't appear in Outlook.
Adding Google Hangouts to a calendar event isn't currently supported in Outlook.
Rich content in calendar events is not supported, so the buttons under Format Text are grayed out.
Contacts
All of your contacts from Google will download to Outlook as soon as you add your Google account, but subsequent changes made in the Google Contacts web app will not be downloaded to Outlook for 24 hours. You can select the contacts folder in the left pane or right-click on the contacts folder and select 'Synchronize Now” to sync immediately. Changes you make to contacts in Outlook will be always be uploaded to Google immediately.
Only the following contacts fields are supported between Google and Outlook for Mac: Name (First, Middle, Last), Suffix, Title, Company, Department, Nickname, Emails, Phones, Notes.
The “Address” fields in Google Contacts is displayed in Outlook but can't be modified.
The address type (Home, Work, Custom) isn't displayed in Outlook.
Other fields in Google Contacts that aren't supported in Outlook for Mac won't be displayed.
Images added to a contact using Outlook for Mac do not sync with Google.com.
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